- Overview
At Blazemaster, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.
- Personal Information We Collect
When you visit our website, we may collect the following types of information:
a. Personal Identification Information
• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (via secure payment gateways)
b. Automatically Collected Information
• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed and time spent on pages
• Referring site or ad
• Location data (if enabled on your device)
- How We Collect Your Information
We collect information through:
• Forms on our website (e.g. checkout, contact forms)
• Cookies and tracking technologies
• Integrated third-party tools like Google Analytics, HubSpot, and Meta Pixel
• Email and phone communications
- How We Use Your Information
We use the collected information to:
• Fulfil and manage orders
• Communicate with you regarding your order or inquiry
• Send marketing emails (if you opt in)
• Analyse website usage and performance
• Personalise your shopping experience
• Detect and prevent fraud or misuse
- Sharing Your Information
We may share your personal information with:
• Service Providers: such as payment gateways, email marketing tools, hosting providers, and logistics partners
• Marketing Platforms: including HubSpot (CRM and marketing automation), Google Analytics, and Facebook Meta Pixel
• Regulatory Authorities: if required by law or to protect our legal rights
Your data is not sold or rented to any third party for unrelated marketing purposes.
- Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity and improve your experience. This includes:
• Google Analytics to understand how visitors use our site
• Facebook Meta Pixel to serve relevant ads and track conversions
• HubSpot cookies to support live chat, form fills, and campaign tracking
You can manage or disable cookies via your browser settings.
- Marketing Communications
You may receive marketing emails if you have:
• Opted in through our website or during checkout
• Purchased from us in the past and have not opted out
You can unsubscribe at any time via the link at the bottom of our emails.
- Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. This includes:
• SSL encryption
• Secure data storage
• Access controls and permissions
- Third-Party Services
Our website includes links or integrations with third-party platforms. These services may collect your data independently. We encourage you to review their privacy policies:
• Google Privacy Policy
• Meta (Facebook) Privacy Policy
• HubSpot Privacy Policy
- Your Rights and Choices
Under the Australian Privacy Act, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
To exercise any of these rights, please contact us at:
sales@blazemasterfirewood.com.au
- Changes to This Policy
We may update this policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page with the effective date revised accordingly.
- Contact Us
For questions regarding these terms, please contact us:
Blazemaster
22 Hazeldene Rd Gladysdale
0458512629
sales@blazemasterfirewood.com.au