frequently asked questions
Got Questions? We’ve Got Answers
We have responsibly sourced & certified Australian hardwood firewood. It has exceptional burning quality, is ‘Ready to Burn’ & has been air dried in order to deliver you a consistent, high-heat burn with minimal smoke & residual ash.
Hardwood firewood is widely regarded as one of the best all-round firewoods, offering a steady, long-lasting burn with a strong heat output. It lights easily & burns efficiently, making it perfect for wood burners, open fires & pizza ovens alike.
It is widely regarded as one of the best all-round firewoods, offering a steady, long-lasting burn with a strong heat output. It lights more easily than redgum & burns efficiently, making it perfect for wood burners, open fires & pizza ovens alike. It produces less ash & offers a comparable heat output at a much cheaper cost to redgum. By choosing Blazemaster as your supplier, you can be sure you are getting high quality, responsibly sourced, sustainable & certified 100% Australian hardwood firewood.
Hardwood is widely regarded as one of the best all-round firewoods, offering a steady, long-lasting burn with a strong heat output. It lights more easily than redgum & burns efficiently, making it perfect for wood burners, open fires & pizza ovens alike. It produces less ash & offers a comparable heat output usually at a cheaper cost to redgum.
You might like to take a look at this comparison report (AG1150, Feb 2004, ISSN 1329-80622) published by Agriculture Victoria firewood.
Our firewood has been naturally seasoned (air dried) over many months in the open air & under cover in order to ensure optimal moisture content. We monitor the moisture content of our firewood on a regular basis. Given our huge volumes of wood we cannot measure each piece & there will be some variation in moisture content given the differences in size etc. We always endeavour to provide you with firewood which is ‘Ready to burn’. For the best results we recommend adding some kindling alongside your firewood, scrunched up newspaper or use a firelighter to help get your fire started.
Our firewood has been naturally seasoned (air dried) over many months in the open air & under cover in order to ensure optimal moisture content. We monitor the moisture content of our firewood on a regular basis & turn our loads of wood so as to ensure even drying of our huge piles of firewood. Once it has dried sufficiently in the sun & air we move it undercover so it’s ready for sale. Given our huge volumes of wood we cannot measure each piece & there will be some variation in moisture content. We always endeavour to provide you with firewood which is ‘Ready to burn’.
We aim to offer exceptional customer service & firewood which is ‘Ready to burn’. To ensure this, we regularly measure the moisture content of wood using electrical resistance moisture meters. This is done periodically as the firewood is stored while drying, as we are packing bags & prior to delivery. If you have any issues with the quality of our product, please let your delivery driver know at the time of delivery as they are authorised to rectify the issue. If this isn’t possible, please contact us asap.
Yes! We aim to offer exceptional customer service & firewood which is ‘Ready to burn’. To ensure this, we regularly measure the moisture content of wood using electrical resistance moisture meters. Once it has been naturally seasoned (air dried) sufficiently in the sun & air we move it undercover so it’s ready for sale. It is possible that your delivery might get some rain on it during transport. Please contact us ASAP with any problems/feedback so we can rectify them.
We have responsibly sourced & certified Australian hardwood firewood. It has exceptional burning quality, is ‘Ready to Burn’ & has been air dried in order to deliver you a consistent, high-heat burn with minimal smoke & residual ash.
Hardwood firewood is widely regarded as one of the best all-round firewoods, offering a steady, long-lasting burn with a strong heat output. It lights easily & burns efficiently, making it perfect for wood burners, open fires & pizza ovens alike. If you have any problems please contact ASAP & we will assist you.
We have responsibly sourced and certified Australian hardwood & are certified as governed by the Forest Stewardship Council (FSC®) certification. We are one of the only firewood suppliers who have Forest Stewardship Council certification which confirms that the forest is being managed in a way that preserves biological diversity & benefits the lives of local people & workers, while ensuring it sustains economic viability. We are committed to supporting long term sustainability of locally sourced firewood. We only use the services of professional, commercial forestry contractors, who are licensed and regulated by state and federal governments.
Absolutely not, we produce strictly seasoned (air-dried) firewood only.
Our firewood has been processed at our purpose built manufacturing facility in Gladysdale, Victoria. Each log is double split in order to produce pieces of firewood which are of a suitable size to be ‘Ready to burn’ & 25-30cm long. On occasion there may be some larger pieces which you may like to split again into a smaller piece, depending on the size of your fire & personal preference.
Seasoned firewood is wood that has been dried naturally for an extended period, typically a minimum of 6-18 months, to reduce its moisture content, making it easier to ignite and burn efficiently.
Our bulka bags are 1X1m and hold 350kg.
Our kindling bags hold 10kg and our Firewood bags hold 20kg
You should choose a dry, well-ventilated area, preferably elevated off the ground & protect it from rain and snow, such as under a covered area or in a shed.
Stack it properly to allow for better airflow & drying. Keep firewood away from your house & foundations to prevent pests and potential fire hazards.
No, sorry! We will unload deliveries to you as close as possible to a place nominated by you (depending on safety & access).
0-19km = $20 delivery, minimum order of 1m3
20-29km = $30 delivery, minimum order of 2m3
30-39km = $50 delivery, minimum order of 2m3
40-50Km = $60 delivery, minimum order of 3m3
50Km plus = POA
We offer exceptional customer service & are usually able to provide you with next day delivery. Call our friendly team to discuss your delivery needs.
We will unload deliveries to you as close as possible to a place nominated by you (depending on safety & access). It is important to be aware that our drivers do not stack the firewood delivery. For more information contact our friendly team today!
Yes, where possible we will try to accomodate your needs. Our delivery driver is making deliveries Mondays to Fridays & most often in the Yarra Valley & outer Easter suburbs. Call our friendly team to discuss your delivery needs.
We’ll certainly try to accommodate your requests wherever safe & practical. It is important to be aware that our drivers do not stack the firewood delivery. For more information contact our friendly team today!
Our tipper truck generally delivers within ~50km of Gladysdale aiming for next day delivery. Deliveries greater than 50km can be arranged, just give us a call to discuss your needs & location.
Where possible we will try to accomodate your needs. Our delivery driver is making deliveries Mondays to Fridays & most often in the Yarra Valley & outer Easter suburbs. Call our friendly team to discuss your delivery needs.
Our small tip truck can fit down most drive ways. We also have other vehicles which can be used to deliver your firewood. We aim to offer exceptional customer service, give us a call to discuss your needs.
1 m3 is the smallest amount we deliver. If you need smaller quantities we can also arrange a bag lot however our delivery fees remain at
0-19km (MOQ 1m3) $20
20-29km (MOQ 2m3) $30
30-39km (MOQ 2m3) $50
40-50km (MOQ 3m3) $60
No, during online checkout in delivery comments, please provide an accurate description of where you would like the wood, ie Driveway, front lawn or let us know when you call. Please be advised though that its important that during delivery the driver has a clear & safe access to the home or site.
Yes, we’d love to see your smiling face at 22 Hazeldene Rd, Gladysdale. During the firewood season we will have staff available to assist you Monday to Friday 8:30am to 4pm & Saturdays 8:30am to 1pm. You can also click & collect if you like.
Once we received your order we’ll process it in our system & aim to arrange next day delivery (if requested). You will receive an order confirmation (email or sms). This confirmation serves as a receipt of your order & will include; items ordered, quantities, prices & delivery information. Once we confirm a delivery day we’ll be in touch with you to confirm. If necessary our driver can call you 30 mins before they arrive to let you know when to expect them. We aim to provide exceptional customer service & would love to hear your feedback.
Your order will be delivered by our tipper truck which is specially designed to enable easy unloading of firewood. We will unload deliveries to you as close as possible to a place nominated by you (depending on safety & access). It is important to be aware that our drivers do not stack the firewood delivery. For more information contact our friendly team today!
Yes. As we aim for next day delivery please provide us 24 hours notice so we can plan accordingly.
Please contact us as soon as possible. We aim to provide exceptional customer service & would love to hear your feedback.
Our preferred method of payment for deliveries is via our website or EFTPOS over the phone. For local pick ups we have an EFTPOS machine which you can tap & go.
Yes, please take a look at our website testamonials.
Our certification governed by the Forest Stewardship Council confirms that our 100% Australian hardwood firewood has been responsibly sourced. We are one of the only firewood suppliers who have Forest Stewardship Council certification which confirms that the forest is being managed in a way that preserves biological diversity & benefits the lives of local people & workers, while ensuring it sustains economic viability. https://fsc.org/en
The Forest Stewardship Council (FSC) certification system verifies responsible sourcing of forest products and ecosystem services at every step of the value chain, from forest to consumer.
The most visible symbol of certification is the FSC label, which can be found on millions of products and is recognized by 56 per cent* of consumers around the world.
Every FSC label is backed by a diverse ecosystem of forest managers, businesses, nonprofit organizations, and others committed to upholding a common set of responsible forestry standards that support: zero deforestation safeguarding of ancient and endangered forests fair wage and work environment
biodiversity preservation community rights, including the rights of Indigenous Peoples.
Generally over a Melbourne Winter season we see customers buy anywhere between 2-10m3. There is no clear cut answer however on how much firewood is the right amount to buy, as this is determined by a number of factors such as; what other heating sources you might have, how frequently you burn, how long you burn, if you burn all day or only at night & where you can store your wood. Every home home or business will use wood really differently. The efficiency of your wood heater, the size of your home or family, the design of your home, use of alternative heaters like efficient air-conditioners, will all make a big difference to your wood needs:
2 m3 might be enough for regular winter fires – more for enjoyment than keeping you warm everyday;
4 m3 could be enough for a small-to-medium sized home, to stay warm most of winter, with occasional top up from an efficient split system air-conditioner;
6-8 m3 should get you through winter and shoulder seasons, for a medium sized home using wood for heat;
10 m3 or more is likely enough for a medium-to-large sized house, using an efficient wood heater daily through winter & shoulder seasons. Please contact us for more advice.
Your data will be handled confidentially & encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Yes, you will automatically recieve a copy of your invoice to your email.
Yes, as we are a much larger organisation we can provide a range of products including hardwood furniture and hardwood timber products.
Yes, we supply a number of hotels, restaurants, caravan parks, service stations & other commercial businesses. Please let us know what you need, we are happy to help.
We are located at 22 Hazeldene Rd, Gladysdale in the Yarra Valley on the site previously used by Warburton Timber for many years.
We are a local supplier of high quality 100% Australian hardwood firewood. Our firewood has been responsibly sourced & is certified as governed by the Forest Stewardship Council® certification. We are one of the only firewood suppliers who have Forest Stewardship Council® certification which confirms that the forest is being managed in a way that preserves biological diversity & benefits the lives of local people & workers, while ensuring it sustains economic viability. We are committed to supporting long term sustainability of locally sourced firewood.
Yes.
A GLOBAL STANDARD SUPPORTED BY FOREST EXPERTS AND ADVOCATES
The FSC® label is recognised around the world and backed by a diverse network of forest managers, businesses, non-profits and others working to support:
Zero deforestation
Protection of ancient and endangered forests
Fair wages and safe working conditions
Biodiversity conservation
Community and Indigenous rights
When you buy firewood from Blazemaster, you’re choosing quality with purpose — and supporting a better future for our forests and communities.